Shipping & Returns
Snapperstuff Limited delivers to UK, Ireland, EU and European countries.
Upon submitting an order using our automated shopping basket system you will receive an e-mail confirmation of your order. This e-mail is neither an invoice nor a formal acceptance of your order. An invoice will follow by email to the purchaser's email address. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will refund payment by the same method as the payment made, or via cheque.
Upon receipt of payment, orders over £25 nett of VAT will be dispatched by DHL, or other specialist carrier, which will require a signature upon receipt. Orders under £25 nett of VAT will be dispatched via Royal Mail.
Delivery charges are based upon the weight of your order and method of shipment.
Our aim (but not guarantee) is to dispatch your order within 2-3 working days, although events outside our control may dictate delays.
All online orders received by 12 noon between Monday to Friday (excluding public holidays) are dispatched same day via your chosen method of shipment. We cannot guarantee the post or courier delivery times.
If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract, and we will refund any money paid by you.
Risk of loss or damage to goods shall pass to you upon delivery. Claims for damaged goods must be noted at time of delivery and notified to Snapperstuff Limited within 3 days of delivery to you. Upon return of the damaged goods to Snapperstuff Limited, we will at our option repair or replace the damaged goods.
If you are a consumer, in addition to your other rights, you have the right to cancel the contract and receive a refund, provided that the goods are returned undamaged and complete, along with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost, and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, or if requested, then we can collect the goods from you at your cost. Note: If you request us to arrange for a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes.
We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.
If you wish to cancel, please write to us at the address below, or email email@example.com.
Returns to: Snapperstuff Limited, 32 Hiltingbury Road, Chandler's Ford, Eastleigh, Hampshire, SO53 5SS, England, UK.
Please be sure to include the following details with all returns: Your name, Order number, Invoice Number, Daytime telephone number, together with the reason for the return.
We advise you to print a copy of the Shipping and Returns information and also the Terms and Conditions, and Privacy Notice for your reference in the future.
Retailer / Dealer Shipping & Returns
Please refer to our specific Snapperstuff Ltd Retailer/Dealer Shipping & Returns Policy.